Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Healthy Paws helps keep my Dutchess healthy!
When we adopted Dutchess, our first dog, we knew it might be advantageous to get pet insurance. And boy, are we glad we did. Within a couple years, we found our first Mast Cell Tumor! Though scary at first, with the great vets we have and Healthy Paws supporting our claims for surgeries and medication, approx. a dozen mast cell removals, spleen removal, and a bout of pancreatitis, we still have our girl 5 years later, and praying we have her for a few more. Healthy Paws has made the claim process easy, the reimbursement process easier and I've never had to dispute a claim (but please be assured you really understand the terms of your policy!). I'd recommend Healthy Paws to anyone out there that is looking for pet insurance.
Insurer: Healthy Paws
By: Tonya
Thank you
My dog had an idiopathic chylothorax which is something no one can plan for and I was so thankful to have my pet insurance through Metlife! The claims process was easy and I was reimbursed quickly. When I called to check on the claim the people on the phone were kind and understanding! Thank you
Insurer: MetLife
By: Valerie
Wonderful and quick assistance!
Lemonade was wonderful to work with. They were quick and responsive and my claims went through quickly. I am very glad we chose them!
Insurer: Lemonade
By: Jenna
Dissatisfied
Embrace says it's a 30 day review period. It's not. Took at least 60 days. They also had wrong diagnosis on the review. Really hard to get through on phone. I paid one year in full. Asked for money back and only received partial return of money. They said I was insured during that time but policy says not insured until review is completed in 30 days. Took 60 days, no claims made, no insurance and only partial return. They are shady.
Insurer: Embrace
By: Denise
Poor customer experience when we need the most no help at all
In July 7th, I had a vet bill of $271, and despite not meeting the $300 threshold for the policy, I understood the situation and accepted that it wouldn't qualify for reimbursement. Unfortunately, in August, we had to use the insurance again, incurring a new bill that totaled over $500. When I submitted the claim for reimbursement, I was informed that due to the policy renewal, I would not receive any reimbursement. The policy's mechanism of resetting the claims threshold annually to zero feels unfair and has left me feeling deceived and let down. The fact that we pay over $800 per year for this insurance, hoping for support during times of need, only to receive no assistance when it matters the most, is truly disheartening. It feels like as customers, we are being let down by the insurance we trusted to protect our pets' well-being. Regrettably, this experience has led me to the decision of canceling my contract with Pet Fetch, as it no longer meets my expectations or provides the support I believed it would offer. Furthermore, I strongly advise others against using this insurance, given my unsatisfactory encounter. I sincerely hope that you take this feedback into consideration and use it to improve your services for other pet owners in the future.
Insurer: Fetch Canada
By: Chrystiann
Great Service
Sadly our Siberian has epilepsy. This obviously results in many more trips to the Vet and/or emergency hospital. Healthy Paws has been there for us each step of the way. Filing a claim is super easy on their app and turn around time is reliable and fast. More than that, they check in on Duncan and truly care.
Insurer: Healthy Paws
By: Kristen
Great company!
I had a great experience with Lemonade!! First time filing a claim for my dog. It was super easy, excellent customer service and claim got approved in a day. Highly recommend!
Insurer: Lemonade
By: Alison
Great Service
Trupanion processed and approved our claim for medication promptly. The claim process was straight forward and easy. We are so happy to have Trupanion as our Insurance provider.
Insurer: Trupanion
By: Richard
Compassionate Care
My elderly Bull Terrier needed a treatment plan focused on managing a chronic disease. Dr Greer listened. Together we developed a plan that allows my animal to be comfortable and enjoy his time remaining. I greatly appreciate Dr Greer and staff providing notes and paid receipt for services quickly. These documents are easily uploaded at Met Life My Pet's website. Met Life usually reimburses me from seven to ten business days. I will continue to be a customer, and should I adopt another dog, Met Life will again be my choice of pet insurance provider and Dr Greer my animal's doctor.
Insurer: MetLife
By: Lauren
Long time customer/Reliable Insurance
I’ve had all my dogs with Healthy Paws, and what I like with them is the ease of claim and their efficient response to each claim. They also provide a clear and detailed explanation of the reimbursement, which charges are covered and which aren’t.
Insurer: Healthy Paws
By: Frances