Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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They make it hard to approve claims
First of all, they take forever to process a claim. On top of that, they will ask all sorts of history and soap paperwork. They make it hard for you and eventually deny the claim. Will NOT recommend.
With Ease
Pet Best has been very responsive to all of my claims thus far. Payment goes directly into my account with ease. It's very simple: take my dog to Vet, pay bill, snap a photo of bill payment, upload it to my Pet Best account, submit claim, Pets Best reviews the claim and then send payout according to your plan. I have filed at least 6 claims and I got paid with ease. Thank you Pet Best!
Claim loophole denial
I have had my dog, Stella, insured with ASPCA since I got her in 2012. On 10/19/18 I decided to upgrade my coverage to a newly filed and available plan. I recently filed a claim for Stella for a dental infection. She was also treated for dental infection back in 2017. The company has denied my claim, stating that my original coverage was cancelled on 10/19/18 and new coverage began on 10/20/18. After being a loyal customer with uninterrupted coverage for over 12 years, they are using this as a loophole to deny coverage. And of course at Stella’s age, I can’t really move her to another insurer. Beyond unethical and so disappointing.
Insurer: ASPCA
By: Lauren
Denied based on their error
AKC Pet Insurance denied all claims related to the condition that led to my dog's death (bowel obstruction) because they had paid me $10 for when I took him to the vet when he was vomiting a few months ago. The vet took X-rays at that time and found no obstruction. Their customer service representative provided no recourse and left me with over $10,000 of bills for a very traumatic experience that ended in my beloved young dog's death. They claim that they cannot revise the previous claim because it has been "finalized."
Insurer: AKC
By: Hannah
Unknown Cause to exercise intolerance
Pets Best provided great service and quickly processed my many claims. I received 90% back from all bills. I highly recommend this insurance for your pet.
Quick turnaround
Received money quickly and it was so easy to put in the claim. It’s nice to know we have coverage.
Senior dog care
Pets Best has allowed me to provide the best possible care for my senior dog. I do not have to be afraid of the vet bills incurred in keeping her healthy and happy as she ages. Thank you, Pets Best
Insurer: Pets Best
By: BARBARA
Quick response
We were extremely pleased with the ease and response in obtaining a refund after submitting our claim.
Insurer: Pets Plus Us
By: Teresa
Such an easy process!
After having precious dogs with health issues, we purchased insurance for our current pups. Our 2 year old developed kidney stones and needed unexpected vet care. It was easy to upload our claims and they were processed quickly. Fast payment was wonderful, especially knowing that she will need follow up appointments with additional charges.
Sweetie
Nothing but good to say about Pet's Best! You won't be disappointed with their coverage and customer service!