Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Just don't do it
Worst insurance company ever! I wouldn't trust them to care for a stuffed toy let alone a living creature. As a vet tech of 14 years I've seen a lot, and my worst mistake ever was insuring my own pets with them. If they're not ghosting you or constantly requesting records they've recieved 4 times already (so they can extend the length of time before payment) they are hiding serious clauses in the small print that you don't get until after you sign up. They will do everything they can to find the smallest detail in wording so they don't have to pay for your pets accident and then play it off like it's no big deal. After months of fighting with them when the only one who would speak to me was our clinics representative, they had the nerve to call and request records AGAIN and specifically told the clinic I work at that they WOULD NOT talk to me about it under any circumstances. Do yourself a favor and find a different company.
Insurer: Pets Plus Us
By: Stephanie
Good and Not So Good
I’ve had a good experience, but not so good. One of my cats became ill, and the claim was denied because they went back to a time when she was a kitten when she was recovering from Pneumonia where she had some vomiting. They denied her claim when I took her in for vomiting only. So if your cat or kitten I ever had vomiting when it was connected to a completely different illness, they’ll deny any claim in the future for any case of vomiting at all, calling it pre-existing.
Insurer: Pumpkin
By: Cindi
Great service and timely response to claim
We submitted claim for emergency care costs we incurred for our cat. We received reimbursement to the maximum our policy stated. The cause of our claim does have limitations - the claim payment included clear information on what would be provided in respect of future claims and any limitation that would apply. I find this aspect of customer service is very appreciated as we can make informed decisions going forward. Very good customer service overall and the claims process was very easy and we received our reimbursement quickly.
Insurer: Pets Plus Us
By: Nancy
Super easy claim process
I claimed for wellness visit, submitted the vet invoice and my claim was processed without any hassle.
Insurer: Lemonade
By: Prabhu
Quick response
Claim completed in less a week
Insurer: Pets Plus Us
By: Stephen
Unclear as to how deductible is applied to claims
I’m not very happy that this company breaks sown the deductible into numerous categories. I may have not read the application contract clearly but I’m seriously thinking about this policy because of what I perceive as unclear loopholes in the coverage policy. I’m in the process of finding a policy from another company. I can not recommend Pet’s Best.
Insurer: Pets Best
By: Eric
Excellent, Timely Processing
Always appreciate the speed that Pets Plus Us processes claims.
Insurer: Pets Plus Us
By: Robbyn
Very pleased
My 5 dogs have been insured through ASPCA for more than 5 years. Lately the turn around time once a claim has been submitted has been quick and I like the ease of submitting claims via app on my phone. Customer service has been easy to reach as well. I definitely notice a great improvement since I first became a member.
Insurer: ASPCA
By: Andrea
HealthyPaws saved the day!
Our corgi had to have emergency surgery only three short months after we adopted her. The initial estimate was $10,000; the final bill was $7,888. Thankfully, I had signed her up with HealthyPaws as soon as we got her. It was fast and simple to file the claim (send them the invoice and the medical records). HealthyPaws paid immediately after providing the required information. They even sent a follow-up email asking how she was doing. Without HealthyPaws we would have been facing a choice no parent should have to make. With the exorbitant cost of veterinary bills, you really must have insurance if only for peace of mind, and hopefully you will never have to use it. We highly recommend HealthyPaws enough!
Insurer: Healthy Paws
By: TRACY