Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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They’ll take your money for years and not pay
When you buy insurance for your pet, pay premiums for 4 years on 3 cats you’ve had for 9 years since kittens, have one of them come down with a medical emergency and feel confident about having insurance for just such emergencies, and then have Healthy Paws not pay a penny. Then you just got robbed. We’d have been better off just squirreling money away than to throw it away for insurance that doesn’t pay specifically what it’s for. These guys are thieves.
Insurer: Healthy Paws
By: David
Latest 1 comments
We’re sorry for any frustration during the processing of your claims. As per the policy we require full medical records for all enrolled pets in order to process claims, this includes a copy of the required enrollment examination. Once full records are received (typically we ask for them when you file your first few claims) we then keep them on file for future claims processing. After thoroughly reviewing your account, while there were some records on file for your pet, we did not have their complete medical history (records dated from the time he joined your family through at least enrollment). This is why we continued to request those medical records. Our team worked with a senior claim processor, to utilize a visit from 2020 as the enrollment exam to process your claims, even though we did not receive any additional records from that time. Your claims have all been completed and approved for payment.
Best Pet Insurance!
ASPCA is the best pet insurance I have ever had. The claim process is very simple and reimbursement is fast. Coverage is great too!
Insurer: ASPCA
By: Adrienne
Best Pet Insurance!
ASPCA has been the BEST pet insurance! With Rolo's various sicknesses and unavoidable emergency vet visits, I had so much more ease during these times knowing that ASCPA would take care of everything quickly and with great care. This has been the biggest life saver financially - I cannot recommend them more!!!!
Insurer: ASPCA
By: Erin
Excellent Provider
I submitted a pre authorization for my dogs surgery . It was approved. I submitted the invoice immediately after paying . I had my reimbursement into my account in a week ! I was so happy . No hassle .
Insurer: Pets Plus Us
By: Robert
BEST PET HEALTH INSURANCE
Pets Best is literally the best and most affordable pet insurance. When I first got my Yorkie, he had intestinal issues even as a puppy. He's had several blood tests, ultrasounds and x-rays, and I've been to the emergency vet hospital in addition to his regular vet more times than you could ever imagine. He ended up getting an endoscopy and it was determined he has IBD. He was very sick at one point, and lost so much weight that I didn't think he would make it. Pets Best paid every single claim without any questions including all the medications he was given. I could never have afforded to pay that kind of money, and am grateful for getting Pets Best insurance. I highly recommend them!
Insurer: Pets Best
By: Lucille
Great Insurance!
We've had 4 cats insured for many years with ASPCA and I have never regretted getting this insurance. Our cats have gone through dentals (which aren't covered by all insurance companies!), Diabetes, Pancreatitis, Hyperthyroid, Urinary Blockage, and many others through the years, and ASPCA has always come through for us. I strongly recommend this for anyone looking for quality pet insurance.
Insurer: ASPCA
By: Krystal
Poor communication and customer service
I was denied my claim due to a vet not responding. Which is completely legitimate but it took me a month of waiting on hold and having no response to emails to even figure out what they were looking for. I kept getting emails saying I didn't need to do anything and after weeks of trying to contact them I finally got a person to write back via email to say they didn't have my vet info. A couple weeks later it was denied. If I had known the vet wasn't responding I could have called them but I am just going to cancel and move on. Only now I have a pre-existing condition that won't be covered.
Insurer: Pets Best
By: J
Amazing
After a rocky start in my pups life with allergies and growth issues, pets plus us has been absolutely amazing and fast with rereimbursement. Couldn’t have financially done it with out them. Thank you
Insurer: Pets Plus Us
By: Dana
Useless
Claims process is too much of a hassle. We provided the paperwork multiple times. They rejected claim for something unrelated to what was requested. My wife spent hours on the phone with them explaining the circumstance. Find another provider, they are simply not worth the effort or consideration.
Insurer: MetLife
By: Gregory
Great coverage and prompt reimbursement!
We have been clients of Healthy Paws insurance for many years - with policies for our cats and our dogs. I initially purchased the policies as a safeguard in case of serious injury - mostly because of our young, active dogs! We really didn’t submit our first claim until our animals were more advanced in age but, even so, it has been very worthwhile. Our elderly cats had some end of life care that was supported and now our aging dogs are also benefiting from our coverage. For one of our dogs, in particular, we had to seek diagnosis and treatment from a neurologist and we have ongoing therapies that must be carried out for the rest of his life. I have been so impressed by the extent of what our policy covers and by the prompt reimbursement we have received. Our policy has allowed us to provide our pets with quality care that has led to improved quality of life for them. Customer service has also been stellar. I’m very satisfied with our experience with this company.
Insurer: Healthy Paws
By: Alison