Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Nothing "Best" about our Customer Experience
Several of our claims went through fine, others not so much. If you don't provide the documentation they require (any piece thereof), they reject the claim with only at best a vague description of what they think want. In our experience Customer Care (email) has been exceptionally slow in responding, ridiculous in some of their communications, and overall just completely unhelpful. All our claims are from the same Vet. All wellness. Nothing weird or unusual, just normal stuff. It's hard to understand. On one claim, the web portal did nothing but generate a cryptic error when we tried to upload additional documentation (a jpg). One day we get an email from Customer Care requiring another piece of documentation and an hour later we get notified the claim's been closed from inactivity????? Sadly truly and shockingly unreal. We obviously do not recommend Pets Best.
Insurer: Pets Best
By: Eugene
Healthy Paws Saved Our Pup
We no sooner adopted our rambunctious puppy and got him established with Healthy Paws, than he had a freak accident involving a friendly game of tug with a large dog and broke the growth plate off his femur, requiring a total hip replacement. Healthy Paws was a Godsend. They never questioned a bill. Always processed our claims within 48 hours, and we always had a direct deposit payment 24 hours after that. I am not sure we could have given this beautiful puppy a chance for a normal life without Healthy Paws.
Insurer: Healthy Paws
By: Goose
An incredible resource for pet parents
Our Alice has has some incidents over the years and health problems, and we are so grateful for Healthy Paws to help us cover her medical expenses. They are real humans on the other end of the claims, work well with our vet clinic when needed, and always resolve and reimburse within an incredibly timely window. I've recommended Healthy Paws to every pet parent I know for the last 7 years.
Pets Best Has Been Amazing
I’ve always had pets, but it wasn’t until getting my now 4 year old dog did I even think about getting pet insurance. I asked around, posted on social media, and read online reviews before deciding on Pets Best. Pets Best offers illness, accident, and wellness coverage, as well as reimbursement for heartworm prevention. The monthly rates are affordable and submitting a claim is easy! I simply scan my billing statement with my info, my pets’ info, and what I purchased to the Pets Best app. I receive reimbursement directly so everything is paperless, as well. Additionally, Pets Best customer service is awesome! I had a complex billing issue (due to a provider’s clerical error) and they couldn’t have been nicer or more helpful. Overall, Pets Best has been a great choice for my family.
Insurer: Pets Best
By: Elizabeth
claim experience
If I could give Figo pet insurance a 0, I would. The entire experience was maddening and I would not recommend them. On two different instances with my puppy, they denied emergency claims after making me call the veterinary hospital to get more notes from the vets that treated her. The vets also provided letters substantiating the visit was warranted and if not seen my puppy. may have died, but the claims were still denied. They knit pick through the vets notes and try to find something that they can use to deny your claim and they did this on both claims I filed. I have since switched to another pet insurance and have had no issues so obviously Figo does not want to help their customers, but only make money on premiums and then give you nothing in return. I strongly do not recommend this company.
Insurer: Figo
By: Mary
Claim experience
If you are looking for a pet insurance that offers great communication and the ease of filing a claim then Pets Best is a great choice. They made the process so easy and communicated with me regarding any delays in the claim process. They will reach out to your vet to get additional information if needed to process your claim as well. It is upsetting enough when your pet is ill and knowing that you will not have to fight with an insurance company to get your claim processed provides a bit of comfort in an otherwise stressful situation, I highly recommend Pets Best!!
Insurer: Pets Best
By: Mary
Terrible pet insurance
I have had Pets Best insurance for a year. My dog tore his ACL so I got insurance then he tore the other ACL. Pets Best wouldn't cover surgery for his other leg because it was considered pre-existing even though it was the other leg. I know this is common with pet insurance, so that wasn't the issue for me, even though that's obviously seriously lame too. They also wouldn't cover any of the meds they had to give him to calm him down to take the xray, the meds they prescribed for the pain for tearing his ACL, or the medication I got him for his anxiety because the anxiety is considered pre-exiting too simply because he had been brought to a vet before I adopted him who noted that he exhibited anxious behavior. He's a chihuahua terrier mix, so duh he exhibited anxious behavior. And also, I just have to laugh that anxiety is even considered a "pre-existing" condition. So basically, pets best won't cover a single thing and 100% is not worth it.
100% Recommended
Healthy Paws has been an absolute blessing! I’ve been using it for over 10 years now, and my 15-year-old Yorkie, Sake, has gone through several health issues over the years. Healthy Paws has always been there to support us every step of the way. They have covered everything as promised, and I can honestly say that this insurance has provided me with invaluable peace of mind. I highly recommend Healthy Paws 100% for anyone looking to protect their furry family members. I’m incredibly grateful for the care and coverage they’ve given Sake.
Insurer: Healthy Paws
By: Gabriela
Choose Healthy Paws
I love Healthy Paws! Their insurance has saved my pocket book. Vet care is expensive and my dog has had a lot of health issues over the years. The claim process is so easy and quick using your smart phone. The reimbursement is 90% which is huge. Reimbursement turn around time is very quick. I highly recommend going with Healthy Paws Pet Insurance!
From Day 1, Pets Plus Us has been the best partner
We have been with Pets Plus Us for the past 9 years...ever since we brought our french bulldog puppy home. They have always been an amazing partner and we have had no issues with using them. Recently, our 9 year old, ended up in emergency care for swollowing a rawhide bone end. She was in the hospital for 24 hours, had it extracted, and subsequently on 7 days of medication. We submitted out claim the day we had the final receipt and we had our reimbursement back 8 days later. I could not possibly ask for a better experience. Thank you Pets Plus Us for always putting our family and loved one first!
Insurer: Pets Plus Us
By: richelle