The process by which PetPlan worked with me was quick and easy. The website very clearly tells you how to open a claim, there are no unreasonable requests and the process is fast, I received my reimbursement in a week. I had one pet emergency prior to having PetPlan and it was a financial nightmare. This time around was able to focus on my pet and nothing else, as I was assured by the fact the expense was covered up to 80%. And that makes a huge difference.