Out of 10

The claim was processed in a timely manner, however, I was disappointed in the amount of reimbursement, only $25 of a $135 billing. This was not the first claim where I have had this experience, so I cancelled the insurance policy.

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Ear Problem

possible UTI
Claim Amount
$100 - $500


Age of Pet
1 - 8

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Posted: 09/21/2011

We’re sorry that your claims experience wasn’t what you expected. It sounds like your claim was covered, but was applied to your $100 deductible and we paid the remaining 80% of your veterinary bill. Because you’ve met your deductible, any follow-up care your pet needs to treat the same issue will not be subject to the deductible and will be covered at 80%. There are plans out there with no deductible and 100% coverage; however, they can be quite expensive. Having deductibles and co-pays helps to make pet insurance premiums more affordable.