Honored policy in full

10
Out of 10

After a sudden illness we took our 2-year-old dog to a well known emergency pet hospital. They treated her very well and kept us informed every step of the way. However, they had to conduct several test to determine and narrow down exactly what was wrong with her… at a time like that, you can’t pick-and-choose what tests you want and what you don’t if they are telling you what she needs, so we went along with the expertise of the hospital. At the end of a long day we had a groggy pup, and a bill that was over $900. Come to find out, she was suddenly affected by an ailment in which the immune system suddenly attacks the joint tissue in the extremities making it hard to walk and causes pain (there is a fancy medical term for it). Luckily a round of medication cured her, and now, in less than a month she is back to a playful, happy, pup. Embrace was so helpful. There is always a live person on the phone who is knowledgeable and ready to help. I believe they are in this business because they truly care about animals. When I went back to the vet to pick-up the dog’s medication I asked if he would fill out the Embrace claim form, which he did. I had my receipts and faxed it all in to Embrace. Embrace followed up with the hospital within days to request additional records. I received updated emails to inform me as to where my claim was in the process. I had a response regarding my expected refunds in less than two weeks, and Embrace had honored their policy in full. The

Did you find this review helpful?
Injury/illness
immune system
Claim Amount
$500 - $1000
Breed

Mixed Breed

Age of Pet
1 - 8

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