I have had VPI for 6 pets now, and they used to be excellent at paying. In the past, they have saved us a lot of money. In the past year or so, however, I have to go back and forth for a vet opinion, etc., which used to never happen. I fill out the forms completely and copy all documentation from the vet. The last claim I had to send in 3 times, and it was really for nothing but the vets comments on the vet bill--I have heard similar complaints from others at the vet and at two vets themselves about VPI being slower and more demanding on claims. I realize fraud is an issue, but I am considering switching to another company at the end of the year--my two vets no longer have VPI as a recommended company, either.
Petit Basset Griffon Vendeen