VetInsurance has a great turnaround time when FAXed and their staff are helpful on the phone. I suggest one not mail the claim as that one took 6-8 weeks to process whereas by FAX a cheque is usually received within three weeks, soemtimes less. I have tried to save them administrative costs by sending several receipts for the same issue attached to the same Claim Form. Their system requires a Claim Form for each receipt. So over a 4 week period of care with 4 vet visits/tests/meds I submit 4 claims. They process separately and send 4 cheques.