I did a lot of research before choosing Embrace. My initial well care refund was fast, no questions asked. My second well care visit was slightly more difficult because they required pproof of my dogs prevous medical history and since I adopted a shleter dog I had no prior hstory to present. Eventually I was reimbursed for the full visit and payment arrived 4 weeks later. Overall they are very helpful and try to accomodate the pet owner. I would recommend them to friends.