good

7
Out of 10

it took a bit longer than told to review my claim and get reimbursed, and there were too many emails saying I was in the queue for my claim to be reviewed. Faster services (less than 1 month) would have been a better first experience, overall though am glad to have insurance

Did you find this review helpful?
Injury/illness

Bladder

Claim Amount
$100 - $500
Breed

Intalian Greyhound

Age of Pet
1 - 8

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Posted: 11/13/2011
By:  

Thank you Sheryl for your feedback. I very sorry for the delay in processing your claim - it's not like Embrace. We recently moved to a new claims system and I'm sorry you experienced a longer than usual level of service while we worked out the inevitable kinks. We're getting back to our normal levels of service as we speak... Laura