If there was one company to compare healthy paws insurance with, it would be Nordstrom. They go above and beyond in their customer service. All questions are promptly answered whether it be through e-mail or phone. There's no catches with this company, they are upfront about what they'll cover. My dog ended up having to go to the emergency room for various complications, died, but was resuscitated. He was hospitalized for several days, racking up a bill of approximately $3,000+. The claim was processed within the day, reimbursement check was in the mail within a week! I got back $2700+. They are great with following up before and after the claim, seem to show care for our pets. I cannot recommend this company enough, this is the insurance company to get for your dog! Thank you Healthy Paws!!!