Terrible. Worthless.

Out of 10

I got the 30 day free policy with my AKC certified lab. Then I parlayed that into a full policy. We found out that our puppy has congenital flaws. They covered zero. Birth defects are considered a pre-existing condition. And now that is their excuse to cover absolutely nothing. Do not waste your money on this insurance.

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Claim Amount

Labrador Retriever (Chocolate)

Age of Pet
Under a year

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Posted: 03/01/2021

Merry, we're sorry that you're unhappy with your pet insurance experience. Due to the terms and conditions provided during enrollment, we cannot cover pre-existing conditions (Pre-existing meaning any illness or injury which occurred, reoccurred, existed or showed symptoms, whether or not diagnosed by a veterinarian, prior to the pet original start date, coverage period or during the waiting period) and any conditions related to the pre-existing condition will not be covered going forward, including any secondary or related issues. If you'd like to discuss your concerns with our customer care supervisor, please call 866-725-2747 and request to speak with Kaylagh.