I've been with Embrace for three years, and I've never had a claim denied. I had used other companies in the past, and they fought me on every claim. Embrace provides prompt service--I received pre-approval for my dog's cruciate surgery within three days, and I submitted the request on a Friday! Furthermore, Embrace covers "alternative" treatments, such as laser therapy, physical therapy, and veterinary acupuncture--without which my dog would be in great pain. Thank you, Embrace, for the great service!