Prepare for a big rate change with Trupanion

Out of 10

We have had trupanion for about 1 year now. Until now we have been happy. I have previously given this company great reviews.
I pay $38/month $0 deductable with hip displaysia coverage.
I signed up when my dog was approx 3 months old.

The companies claim at the time was your insurance premium wouldn't increase with age or claims only with increases in veterinary services. Sounds reasonable and the company claims to pride itself in simple language.

Today I recieve in my inbox that their rates are going up. Not just going up, but going up by 3X. My same coverage will now cost $93.85. Their reasoning increases in medical expenses. What a crock of poo. I see the bills they haven't increased 3X in my area.

Your left with changing your deductable to $1000 to get anywhere near your previous rate. Lets not forget the $1k deductable is per illness or injury not per calender year. If you haven't seen the rate increase yet expect it to come within the next year. they seem to be phasing this rate change in.

I'll be cancelling my policy when the rate change occurs.

Did you find this review helpful?
None change in buisness practice update
Claim Amount
Under $100


Age of Pet
1 - 8

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Posted: 07/08/2011

Your feedback is welcomed and you are certainly justified in feeling the way that you do. Our premiums are priced based on the average pet of your situation, taking into account four factors: breed, age at enrollment, chosen deductible, and geographical location. For example, my dog’s premium is based on the average cost of a mixed-breed 3-year-old dog in Seattle with $0 deductible. When you see an increase in your premium, it is a reflection that the average pet like yours is experiencing many health issues. You would see the same change to your premium regardless of whether or not you filed claims. By our values, we do not punish a pet owner with higher rates just because they had an unlucky pet and filed lots of claims – this is not something for which the pet owner can plan. We are the only provider to over 90% actual coverage with no payout limits. This option has greatly benefited many pet owners and in order to keep offering this type of service, we must keep in line with the average cost of each pet by adjusting premiums accordingly. We do not arbitrarily inflate premiums. There is a process in which we must provide sufficient data to insurance departments to be approved that the updated premiums are fairly priced based on the cost of that pet. Our CEO, Darryl Rawlings, does a good job explaining pricing in this video –
Lastly, I would like to note that our deductible is a lifetime deductible, so once met for a particular condition, then it has been met for the life of the policy for that condition.

Posted: 07/25/2011

I am comparison shopping and I am sorry that rate hike is extremely high, 3x the amount. I have read this by multiple people and some pets are one year old. There should be a rate hike limit. It is making me go back and look at the competition. You can not go by breed. There are too many variables, puppy mills, pet stores etc.