My dog was bitten on the tongue by a rattlesnake on April 1/2. He was saved after two days in the emergency hospital, and the bill was slightly over $3,000.00. PetsBest had a check to me within about 10 days of receiving my paperwork. It amounted to almost $2400.00, 80% of the bill minus the $18.00 bio-hazzard fee and the $100 deductible. They are awesome!!!!! Whereas some companies only pay a set amount that they think it is worth, PetsBest pays based upon the actual bill. They were fast and paid as agreed. I wouldn't hesitate to insure with them continuously for any of my pets. I highly recommend PetsBest. And it is helpful to be quickly able to check the progress of the claim. Awesome company.