I've had a PetPlan policy for over a year now for my Miniature Schnauzer Lola Mafalda. During the past year, Lola Mafalda has been to the vet a few times for various reasons including stomach upsets and a fractured tooth. After each visit we submit the claim form and required documents to PetPlan, and in every case we have received a check from PetPlan in less than two weeks. I love the website because it's easy to track the claim status at every step of the process, as well as getting detailed explanations of benefits. The customer service on the phone is great, I feel like I am talking to people who really care and want to do their personal best to help. I'm so glad I took out this policy for Lola, it gives me great peace of mind to know that she is being well looked after.