I purchased a policy last year and hoped I never needed to use it. Unfortunately Rufus, our mixed Lab/Sheppard, herniated a disc and needed emergency surgery. As the bills piled up, I kept wondering if my policy would cover the expenses and how long the process would take. I did some research online and selected PetPlan based on the fabulous reviews and various plan options available and I was not disappointed! Upon returning home with Rufus, I completed the forms, submitted the claim and checked back in a few days. The claim information was very easy to find after logging in online via the PetPlan website and was processed within 7 days! I even called a few times and the staff was fantastic. Very courteous, polite, and fast to pick up the phone. Thanks PetPlan!