Our experience has been nothing short of amazing. From the time we registered our two labs we've had claims for surgeries, illnesses, holistic treatent and most recently a claim for euthanizing our 11 year old lab. All claims that were put through were paid in a timely manner. And when I called them to tell them we had to euthanize one of our dogs, she stayed on the phone with me patiently explaining how to make our final claims and trust me, it was a very long phone call as I had a very hard time holding it together. Her attitude was caring and sympathetic and greatly appreciated.