I need to tell you my story, Maddie our Minature Schnauzer was insured for almost 4 years with VPI. She came down with Vaginitis which would not clear up so our vet did additional lab tests and found out that Maddie had MERSA. VPI refused to change any payments to us other than the Vaginitis even though the diagnosis was changed. I cancelled VPI insurance because of a rather strong disageement.I changed insurance companies to Embrace. I did everything that Embrace requested including giving Embrace all of Maddie's medical records, an orthopedic exam and Maddie was checked by our vet again. Several months later Maddie was diagnosed with MAST CELL CANCER. Our vet bills have sky rocketed and Embrace sent me a check within 15 days or less for approximately $1780.00. I paid a $300.00 deductabe and Embrace sent us a check for 80% of the balance and the bills continue. I fully expect Embrace to continue taking care of Maddie through her illness.
Patricia Brown and Maddie