I never write online reviews but felt I had to share this. My sweet shep-mix basil had a very scary looking growth in his eye which turned out to be pannus, a genetic condition. PetPlan reimbursed the large amount with no fuss EXTREMELY quickly (3 days!!!), and answered all questions cheerfully. I was able to go a specialist of my choice as many times as recommended by my primary care. Unlike other pet insurance plans I have had, the explanation of benefits was clear, concise, and very fair. The reimbursement was very generous. I recently was debating canceling the pet insurance because of financial issues, but this is a peace-of-mind plan and worth every penny!!Basil is doing great now. Thank you PetPlan!!!