Healthy Paws uses every excuse to NOT pay a valid claim

1
Out of 10

I have had this pet insurance plan since 2017 and have never submitted a claim. My dog needed eye surgery for a non-pre-existing eye growth that was first found in early 2019, well after I purchased the policy. Health Paws has done everything to not pay this claim including asking for medical records numerous time even after my vet has already submitted everything they had. Healthy Paws emailed me numerous times saying that they received medical records, but asking that a claim be submitted. Their claims department is ludicrous and the examiners do not know what they are doing. They keep increasing rates, but use numerous tactics to avoid paying claims. STAY AWAY FROM THIS PET INSURANCE PLAN!

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Injury/illness
Claim Amount
Breed

Labrador Retriever (Yellow)

Age of Pet
Over 8 years

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Posted: 01/12/2021
By:  

Chuck,

We're sorry your pup had to have surgery and that our customer service did not meet yours or our expectations. All claim decisions are based off of your pet’s medical records and the signs/symptoms that are noted in those records. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions which would keep us from approving a claim. We appreciate your efforts to provide us with those records and the time you spent communicating with our team. Based on the medical records provided and since we had a clear timeline of signs/symptoms we were able to provide coverage for your claim. You will receive an explanation of benefits in the next 24-48 hours. Please give your pup a big hug from us.

The Healthy Paws Team