Wellness Rewards claim handled perfectly

Out of 10

I've had Embrace Pet Insurance since October 2008, and added the Wellness Rewards benefit at renewal time in 2010. This is my first dog. I chose Embrace after comparing as many pet insurance companies as I could find.
My dog requires anesthesia just for an annual checkup because she is such a fighter. She also requires annual cleaning of her bad teeth. I nearly fainted when the bill for this year's checkup came to $875 because three teeth had to be extracted.

Embrace picked apart the vet bill to categorize each item as possibly eligible for reimbursement under medical, dental, prescription or wellness benefits. Since I don't have dental coverage (that may change soon!) for the dog and she wasn't ill or hurt, the only thing Embrace could pay out was the Wellness Rewards.

The handling of the claim was outstanding. First, I received an e-mail saying that they were splitting the claim into two claims: one for accident/illness and one for wellness benefits. Then I received another e-mail advising me that they couldn't pay on any of the dental since I don't have that coverage. That was very nicely written, and didn't come across as a cold denial like with human health insurance. The final e-mail confirmed that I would get the full $200.00 in wellness benefits.

The entire process took a tad over two weeks, which is outstanding. I signed up for the direct deposit, and the money went straight into my checking account. Everything was very smooth, and the company

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Annual checkup
Claim Amount
$500 - $1000

Mixed Breed

Age of Pet
1 - 8

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