I am very pleased with PetPlan and it's been the best decision I've ever made! We rescued an older dog who had been in a shelter for 9 months! None of my dogs have lived beyond 8 years and he was 7 (so they say, but know one really knows) so I was a bit apprehensive to committing to helping an older dog. He was a very timid, unhappy looking dog, but we fell in love with his face and wanted to give him a very happy home! After about a couple of months, he became very lethargic and not himself. We had our vet run all the bloodwork and found out that he was a diabetic! The costs associated with this disease is high, but PetPlan has been soooo great! We have submitted several claims and have received 100% reimbursement for all of his diabetic related illnesses! I have recommended PetPlan to so many of my friends and family! They can't believe it either! My husband keeps asking me when he sees a check in the mail from PetPlan....how could they be making any money? Thank you PetPlan!