I have had my dog for almost a year now and she has been a very healthy little girl. I started to wonder why I was paying $45/month when i wasn't seeing it being used. Well 2 weeks ago, my dog was very sick and had to spend 2 nights/3 days in the hospital. When I received the bill, I worried about the cost and how much I would get back. Luckily, I hadnt needed to submit any claims to Pets Best but I was worried there would be "small print" and a large chunk of my bill would not be covered. To my surprise and delight, the 80/20 rule was 100% percent accurate. Not only did I receive 80% of my bill, but the claim was processed exactly a week after receiving it and the direct deposit has already been put into my account. There are no secret or hidden agendas with PetsBest and they are the best insurance company. I am extremely happy with the results and would recommend them to any pet owner!