We did not anticipate having to use our pet insurance so soon. In our younger and less wise years, we LAUGHED at the thought of pet insurance! Pet Plan saved the day when Bruce’s liver failed due to exposure to a toxin of an unknown origin. Was it his food? Bones? Toys? Who knows. What we DO know is three year old Bruce has gone through the ringer...tests, treatments, biopsies, feeding tube, pills pills pills. After months of treatment, Bruce finally started to get back to normal only to tear his ACL. His liver issues made that surgery complicated. Bruce has thus far beaten the odds and undergone humane treatment totaling about $16,000 in the last three months and Pet Plan has covered darn near all of it with no hassle. The reimbursement checks were received before our credit card bill was even due. The money never even left our account. Pet Plan has given Bruce every possible chance at having a humane life. We are VERY grateful and are customers for life.