We have been patrons of our local (Madison, WI - East)Banfield for many years and subscribed to the Wellness Plan for our beloved airedale terrier. The entire staff, from the people on the phone through Dr. Trepel have always been nothing but the best! They have always treated our family members (2 or 4 footed) with nothing but respect and like members of their family. Whether it was preventive care, or serious disease management they were there and took he greatest care always mindful of the physical, emotional and financial impact. When the time came to let our beloved Dos go, they were there for us, just as supportive and engaged as they have always been. I would not consider placing a new (non-human) family member in the hands of anyone else.