Buyer Beware

Out of 10

For the most part, PetsBest was pretty prompt in acknowledging receipt of claims and issuing checks. However, the policy lists $200 as the max it would pay for euthanasia. When I submitted a claim, I was told that euthanasia is considered a "new event" and therefore subject to a deductible. I find that so ridiculous that I immediately cancelled all policies and will go with another company.

Did you find this review helpful?


Claim Amount
$100 - $500

Domestic Shorthair

Age of Pet
Over 8 years

Leave a comment

Enter the characters shown in the image.
Posted: 08/18/2010

Hi Susan, we were very sorry to hear about the loss of your pet. Pets Best Insurance is one of the few companies that offers mortality benefits at no extra charge, including coverage for euthanasia, cremation and burial. Because this additional benefit is separate from the regular illness coverage of our plans, mortality claims are treated as a separate incident. The details of our plans can be seen online at

Posted: 08/19/2010

It is deceiving since they do list euthansia as a $200 benefit but like all of the pet insurances you really have to read EVERYTHING which is a shame.