Claim paid as agreed

Out of 10

We have had VPI for our three dogs for almost three years. Our oldest tore his ACL and had to have surgery to repair it. I submitted the claim via email on 7/22 and they completed processed and issued payment on 8/3. Based on research I did about them paying claims I was a little worried when submitting it. However I did submit his full medical records with the claim, going back to the date we obtained coverage to prove it was not a pre-existing condition (they will not cover ACL surgery within 12 months of coverage). I also read on their website that they will require medical records with a surgery so I thought it best to submit them with it, I think that helped with the prompt processing and payment. Based on their benefit schedule I figured out what I thought we would get back, it turned out to be more. We are very pleased with their prompt response.

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ACL Rupture
Claim Amount
Over $1000

Mixed Breed

Age of Pet
1 - 8

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