From Very Satisfied to Greatly Disappointed

Out of 10

This is the first year we've had our 11-year-old dog, Honey, covered by pet insurance and we chose ASPCA Pet Insurance. We signed her up on the Level 3. She had some tests and surgical procedures during 2010 and we received reimbursement accordingly. I was recommending them to my co-workers, family and friends. Then came the kidney disease diagnosis at the end of November...I thought "no problem" I'll add the Continued Care Option to the policy. I was told that's not possible, now, because of her age. The company has reimbursed me on all claims, including the battery of tests that led to the kidney diagnosis, however,when the policy renews on January 1st, 2011 her condition becomes "pre-existing" and good luck finding any insurance that will cover it. Thanks ASPCA Pet Insurance! No more recommendations will come from me...

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Renal (kidney)

Claim Amount
$100 - $500

Basset Hound

Age of Pet
Over 8 years

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