I've been using Healthy Paws since my pup was less than a year old. Now she is 6 years and it has given my not only the comfort of knowing I can give my dog the care she needs, but also the security that my insurer won't unnecessarily question the invoices I submit.
The reason I write this today is that my dog is getting older and I found some Mast Cell Tumors on her. This happens quick, one turned to three and many procedures had to take place to confirm the MCT. Not only did Healthy Paws honor the invoices, but they followed up a few days later with a personalized email to follow up on my dogs progress. My reply to that email was as follows:
Wow! This made me drop a tear. Thank you so much for following up. It means a lot! This whole event caught us by surprised.
THANK YOU not only for staying with us through this time but more importantly for giving me the feeling that we are more than just another client.
I’m picking up Duoduo today, she had a total of 3 tumors removed, and biopsy of a mass of her leg. The surgery went well. Now it’s her recovery period.
From the bottom of my heart, thank you!
Labrador Retriever (Yellow)