You didnt correct error you made 10/15 claim

10
Out of 10

On 10/15/2020 we sent claim fir Maverick and you put down Cyclophosphamide 25mg caps #7 AND Furosemide 50mg tabs #5 as Wellness when clearly these relate to Mavericks Lymphoma diagnosis and are part of. Cancer protocol. They should be in Illness category. I called you and emailed you an you ignored both. Correct asap.

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Injury/illness
Claim Amount
Breed

Australian Shepherd

Age of Pet
Over 8 years

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Posted: 11/23/2020
By:  

Hi Danita,

I do see your email went unanswered, I am so sorry about that. You definitely did not receive the level of service that we hold ourselves to, and I hope that we do not disappoint you going forward.

You will be receiving a phone call from one of our Claims Admins to get this straightened out today.

Thank you so much for your feedback, and if you have any questions, I would be happy to help, you can email me at djl@embracepetinsurance.com.

Darcy
Contact Center Manager