My darling 10 month Yorkie became ill suffering from severe vomiting and dehydration. The vet did his part and Embrace came through with no problems handling the claim promptly. I really apprecitated being kept apprised of the claim status with e-mail updates from the Claims Department. When I bought the insurance I was not sure it would be worth it or if the claims would be denied-but I had nothing to worry about. My mind is at ease should I need to use this insurance again (I hope not).