Robotic Service

Out of 10

Cookie Cutter would be a good way to describe how I feel about the Banfield in Daly City, CA. Service is slow, robotic and systematic to a point where you simply shrug it off, and think to yourself, "could there be any better?" I suppose I'm getting the pet's health concerns taken care of, but at the same time, I feel its mainly bodies filling up spaces with no real intention of the welfare of your pets. I'm desperately trying to find a better wellness plan for my dogs.

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Posted: 01/28/2010

I also have banfield pet maintenance plan and I am also very disappointed with the high turnover of doctors. You never see the same person and no real warm and fuzzy fromthe doctors or staff. I am searching for actual pet insurance not just a maintenance plan and you have to take your dog to the same Banfield location. My dog has been just recently diagnosed with Pancreatitis of course the doctors have no clue why my 1.5 year lab got this. No rhyme or reason. Just a 900 bill..