Kandi is a mixed breed Shih Tzus/Minature Poodle and is 4 years old. Kandi is a member of our family and loved very much. Just before Christmas she was scheduled for surgery on one of her eyes. The surgery went well and I emailed the expenses to PetPlan the day of the surgery. I received an email confirming that the claim was received the next day and was being reviewed. I received a check exactly 7 days from the day of surgery. I was insured with another major Pet Insurance company prior to PetPlan that cost more with less benefits and failed to review a claim properly which delayed the claim reimbursement by 60 days. I was extremely pleased with how Kandi's claim was handled and how quickly I was reimbursed by PetPlan. I have shared my experience with 6 pet owners over the holiday and would highly recommend PetPlan to any one that loves and cares about their furry family member.