I have nothing but good things to say about Embrace Pet Insurance. I have filed several claims and always received prompt, professional responses from the customer service representatives. They provide such an easy process for claims and of course if at any time I have a question, just a quick e-mail to them and I have a response usually within 24 hrs. I feel much more secure knowing that Chance (my Golden Retriever) is insured because he is just like my child. I want to be able to provide him with the best medical care, regardless of cost. Embrace provides a low monthly premium that does just that for me.