My cat, Brady, he had some urinary tract issues in the past month. The first claim was about $120, which I received within a couple of weeks with no issues. The second claim was for $227 which I received even more quickly (about a week). Once you have all your medical records in and reviewed, getting a claim is a piece of cake. I love their website and the fact that you can see the status of your claim. I couldn't recommend PetPlan more! Saved us a bunch!