exceptional service

10
Out of 10

Our two year old chihuahua had to have corrective surgery for Luxating patella. After getting a quote from our vet, we realized we could not afford to pay out of pocket. We called Vet Insurance and asked about direct billing options and we were told that if the vet agreed to it, that would be fine. Our vet agreed and the surgery was booked. Our little girl is doing great a week after surgery and the vet had the cheque from Vet Insurance within a few days. We really appreciated all the cooperation and understanding about the direct billing issues.

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