Slow and a lot of red tape

3
Out of 10

We are currently in the process of going through a battery of tests on our 18 month old great dane who is severely underweight and has shown many other ailments in recent weeks. At this point we have shelled out $2000 and have only recouped $235. VPI has been extremely slow in reimbursement because we only have a tentative diagnosis. They have denied two claims until we have a definite diagnosis and the one claim they did pay took 6 weeks to get the check. I am thankful for what we have recouped, but since the process of finding out what is wrong with our dog is stressful enough, I had hoped that the process of submitting a claim would not be. I was wrong...

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