I am the proud owner of a rescued "Money Pitt". Oliver is the sweetest yet most mischievous dog around. Since we adopted him we have been at the vets more times than I can even count. He has severe allergies, had canine papillomavirus, decided to eat his medication all at once overdosing, swallowed a rawhade whole, and the latest pulled a muscle. I have submitted all of my bills to VPI and have yet to be disappointed in my reinbursement. I have never hesitated taking him to the vet since I know he is insured. VPI has always been easy to deal with and the claim submitting process is super user friendly! With any insurance you will have people unhappy, you can't please them all! I'm unhappy with MY medical insurance and pay a ton of money monthly only to receive huge bills for my share of cost... I can't complain, I'm still insured! Thank you VPI!!!