We adopted a new puppy while our kids were in quarantine. Though he's a sweet pup, he has a troublesome habit of eating pretty much anything, and he's had multiple trips to the emergency room. Healthy Paws paid our claims very promptly. They reimbursed us exactly as per the policy terms--no hassles or issues of any kind. Service and care were exemplary. We are very happy customers, and I've recommended Healthy Paws to my dog-owning friends.