Out of 10

This company is highly corrupted. I called one year ago because apparently my insurance covered NOTHING within the first year of constant veteran visits with our new puppy. When I spoke to their representative she offered a more expensive plan however, I made it very clear that I was no longer interested in doing further business with them and I wanted to CANCEL the plan for other options with another company. Quite frankly the operator was VERY rude and snobby, she never informed me of a cancellation email, so I took her word for it and naively thought it was taken care of. Now a year later, I receive and email 'renewing' my already cancelled services. I am just frustrated by their need to swindle a common customer. If they can do it to me, then they can do it to whomever they please. Their business etiquette is very questionable and continuing any type of business with them is NOT recommended. VPI Insurance has been very help and that is a company I would recommend for pet insurance. I personally find it ironic that Pets Best also founded VPI, however their management is profoundly superior.

Did you find this review helpful?
Claim Amount
Under $100

Yorkshire Terrier

Age of Pet
Under a year

Leave a comment

Enter the characters shown in the image.
Posted: 03/11/2011

Thanks for your comments, Anna. We strive to serve all our policyholders with the utmost care and compassion and we’re sorry that you feel you did not have a satisfactory customer care experience. Unfortunately, there are not enough details in this post to have a Customer Care representative contact you to answer any questions you might have. If we have incorrectly charged you for premium, please contact one of our Customer Care representatives at 1-877-738-7237 so we can issue a refund for any premium that may have been charged after your cancellation date.