Prompt and Courteous Service

10
Out of 10

Our Swiss Mountain Dog, Caly, was diagnosed with a likelihood of bone chips in her left elbow. Impossible to see, the only real way to determine the source of her lameness was surgery. Further the orthopedic surgeon recommended doing both sides because of the frequency to which this is a bilateral problem. The surgeons at Alpenglow offered a very fair price on the diagnostic of second elbow, and billed it as a seperate claim. The good folks at Embrace, without hesitation, included this billing in our claim, and promptly paid the 80% covered in our policy. Not only were they prompt and accurate in their handling of the claim, we have since received 2 inquiries from the Embrace staff as to Caly's recovery and condition. To us, this represents the manner in which our Embracers demonstrate their genuine concern for our pet.

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Injury/illness
bone chips in the elbows
Claim Amount
Over $1000
Breed

Greater Swiss Mountain Dog

Age of Pet
1 - 8

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