My male cat, Cole, had to have surgery to remove bladder stones. Within a week of submtting his claim, Petplan had reviwed the documentation and paid the claim per my plan. I had never had pet insurnace on any of my animals before, but did so on the advice of my vet. I must say that this was great advice and I am glad he recommended Petplan. True to their word, they handle submissions efficiently and my checks arrived very promptly. I will certainly be renewing my policy.