I like the Banfield in Greenbelt MD. I started out with this but it folded and so I went to Laurel MD. Now I'm happily back at Greenbelt, MD. Wonderful first visit. Entire staff in sync plus the new electronic office management was used without any training. Bright folks there. Must have something to do with the clientele. I'm still going to use them even though I've moved twice the distance away in another county. About the trivializing of Mars as simply a candy company. If it wasn't for this info I'd never know. However, wow, it's also a dog nutrition and treat company. I think lots of negatives are by people who run through life at top speed. I will admit though that I found a huge difference between the Laurel and the Greenbelt staff. Shouldn't be that way. Only top management at Banfield can understand. Beyond me, because I think all humans are basically alike. That is if their estrogen/progesterone/testosterone are balanced properly. Research on our pets about these steroids could help our pediatricians because pediatricians don't keep track of these three steroids. How can you talk about DNA without these 3 steroids is beyond me.