Compassionate Customer Service

Out of 10

I would just like to encourage ALL pet owners to get some form of pet insurance, since vet bills are extremely high these days and from my own experience, it is hard to tell when your pet will need it. My spouse and I were very grateful and thankful for having pet insurance for our beloved Cat, Mobey, who passed away on Feb. 20, 2010. Our Cat did not exhibit any major symptoms of illness for some time, and then the week he did not look so well, he died suddenly under veterinary care of liver failure. I was very pleased with the way PetSecure handled our claim delicately and compassionately, the last thing someone wants to deal with when losing a loved one is deal with an impersonal or indifferent insurance company. I would like to thank PetSecure for their caring and compassionate customer service and processing our claim with such thought and care. I would recommend them to anyone who wants an insurance company with a heart for animals.

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Posted: 02/27/2011

I'm so sorry for the loss of your cat:(