When I came home to find our dog holding one eye closed, I immediately took him to the emergency vet. The last thing on my mind was filing a claim. Four days later, after more vet visits and minor surgery to correct the issue, it occurred to me that we had insured him for just these times. I was pleasantly surprised at how effortless it was to file a claim and how promptly we received our money. I would strongly recommend your company to other pet owners.