Customer relations are top-notch!!

Out of 10

I switched from VPI to Embrace after VPI refused to insure my year old Aussie because of IBD. Though his condition is excluded, Embrace had no problem insuring both my dogs, and it's a good thing! About a month after joining, the same dog was diagnosed with heartworm, which he contracted prior to me getting him. Embrace has been wonderful in responding to my inquiries and in sending the reimbursements with best wishes for a his speedy recovery. All of my emails are answered quickly and the agents are a pleasure to talk to. Definately the best choice in my opinion.

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