Great Customer Service & Care for my dogs!

10
Out of 10

What a year we have had. First my then 11 month old Lab (Kaiya) required surgery on her leg. Now just 7 months later my 4 year old Lab (Kiara) required shoulder surgery.
I submitted my pre-cert claim for Kaiya and received a very fast response approving the surgery. What a huge relief that was. Then as the surgery bill and then subsequent therapy bills started to roll in, I began to worry. I heard so many horror stories of other insurance companies threatening to drop someone for overusing their insurance! But no worries with Embrace - with each claim submitted they approved it and not only did they approve but even inquired on how Kaiya was doing and sending their best wishes! You don't get that often. Happily Kaiya has fully recovered and Thanks to Embrace for making it easy.

Then I find out Kiara needs surgery. Again the slight worry that maybe now I would be told I am over-using my policy - but once again Embrace came through with a speedy approval for surgery. While at the vet's I ran into an individual whose dog was having the exact same surgery only his insurance story was not as good as mine. His insurance company wanted to deny payment and he had to go through a long appeal process in which he was still waiting for the final outcome.

There is no way I could have afforded to pay for two surgeries within a year. Embrace afforded me the opportunity to seek and receive treatment for my girls. Kiara is well on her way to recovery thanks to Embrace.

Their customer service is outstanding, they have a quick response time and always take the time to answer my many questions. Their dedication and true concern for the welfare of my 3 labs is incredible. They truly represent the best of the pet insurance industry and I highly recommend them to anyone who is looking for pet insurance.

I don't know what I would have done without Embrace!

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Posted: 12/06/2009
By:  

Sheri,You said that you could not have afforded the surgeries on your two dogs without insurance. Did you pay for the surgeries up front and then get reimbursed? If so, how did you do it and if you could pay for it up front, then couldn't you afford it?

Just curious.

Posted: 07/23/2010
By:  

Doug, the majority of people put such a large expense on a credit card, OR clear out their emergency savings (or both!)